The impact of the quality assurance system in the service delivered by the private universities in Chile

Emilio Rodríguez-Ponce; Liliana Pedraja-Rejas; Carmen Araneda-Guirriman; María González-Plitt; Juan Rodríguez-Ponce

doi:10.4067/s0718-33052011000300010

The impact of the quality assurance system in the service delivered by the private universities in Chile

Título traducido de la contribución: El impacto del sistema de aseguramiento de la calidad en el servicio entregado por las universidades privadas en Chile

Emilio Rodríguez-Ponce
, Liliana Pedraja-Rejas
, Carmen Araneda-Guirriman
, María González-Plitt
, Juan Rodríguez-Ponce

Universidad de Tarapacá

Producción científica: Contribución a una revista › Artículo › revisión exhaustiva

11 Citas (Scopus)

Resumen

Este estudio examina la relación entre los sistemas de aseguramiento de la calidad de las universidades y el servicio que prestan. Para ello, desarrollamos un marco conceptual que vincula ambas variables y, posteriormente, analizamos la relevancia de la hipótesis para trabajar con una muestra de veinte universidades privadas que han participado en procesos de acreditación institucional. Los resultados muestran que el sistema de aseguramiento de la calidad, medido por los años de acreditación, tiene un poder explicativo del 41,5% de la calidad del servicio en las universidades analizadas. Por lo tanto, concluimos que los procesos de aseguramiento de la calidad de las instituciones de educación superior constituyen un componente y determinante de la calidad del servicio de estas instituciones.

Título traducido de la contribución	El impacto del sistema de aseguramiento de la calidad en el servicio entregado por las universidades privadas en Chile
Idioma original	Inglés
Páginas (desde-hasta)	409-419
Número de páginas	11
Publicación	Ingeniare
Volumen	19
N.º	3
DOI	https://doi.org/10.4067/s0718-33052011000300010
Estado	Publicada - dic. 2011

Palabras clave

Educación superior
Universidades privadas
Calidad
Garantía de calidad
Servicio de calidad

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10.4067/s0718-33052011000300010

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abstract = "This study examines the relationship between quality assurance systems of universities and the service provided by them. For this purpose, we develop a conceptual framework that links the two variables and then discusses the relevance of the hypothesis to work with a sample of twenty private universities that have participated in processes of institutional accreditation. The results show that the system of quality assurance, as measured by the years of accreditation, has explanatory power of 41.5\% service quality in universities analyzed. Therefore, we conclude that the processes of quality assurance of tertiary education institutions, are a constituent and determinant of the quality of service of these institutions.",

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AU - González-Plitt, María

AU - Rodríguez-Ponce, Juan

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KW - Quality

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KW - Educación superior

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The impact of the quality assurance system in the service delivered by the private universities in Chile

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