Satisfacción de titulados: el caso de una carrera en una universidad estatal

One of the distinctive characteristics of today’s society has to do with the access to profuse information that the various interest groups of the organizations have, a peculiarity that transforms users into highly demanding entities regarding the products and/or services they receive. Considering the reality previously described, an investigation is carried out whose main objective to evaluate if a set of personal factors of the graduates influences their level of satisfaction, in relation to the Administrative Sciences career of a University of the State of Chile, to provide information to decision makers, which allows them to improve the processes of the respective entities. It is a study with a quantitative, descriptive cross-sectional approach, which used the graduate satisfaction model of Gómez-Molina et al. (2019), which worked with a sample of 70 cases (graduates between 2016 and 2020). The Cronbach’s alpha coefficient obtained was 0,926 for the complete questionnaire, which indicates a very good reliability of the scale used. Data analysis included U Mann-Whitney test and Kruskal-Wallis tests. It was possible to determine that the graduates have medium-low satisfaction levels in all the dimensions studied. The results also support the idea that higher levels of satisfaction are associated with the labor field and income levels.