El conflicto y la justicia organizacional como determinantes de los resultados del proceso de toma de decisiones: Un estudio para la pyme de Chile y Perú

The relationship between conflict and perception of organizational justice and how the latter influences the outcomes of decision-making process was investigated. For this purpose, a survey was applied and 149 responses from small and medium enterprises in Chile and Peru were obtained. The results show that the task conflict and the relationship conflict have an impact on the workers' perception of organizational justice, and, in turn, the perceived organizational justice has an impact on the outcome of decision-making process. The proposed model explains 39% of the variance of the results of decision-making process. The goodness of fit is very high (AGFI 0.918) and each of the variables is statistically significant (p <0.001). A number of policy implications were generated based on the research findings, in order to ensure that decision makers succeed in the management of conflict, the achievement of high levels of organizational justice, and the accomplishment of satisfactory results of the decision-making processes.